Privacy Policy

1. Introduction

LockWell Storage (“LockWell,” “we,” “us,” or “our”) operates self-storage facilities and related online services. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, inquire about a unit, reserve or rent storage space, or otherwise interact with our business.

2. Information We Collect

We may collect the following categories of information:

• Tenant information: name, billing address, email, phone number, government-issued ID, and emergency contact details required to lease a storage unit.
• Payment information: processed through PCI-compliant providers; we do not store full card numbers on our servers.
• Access & security data:gate entry codes, access timestamps, and video surveillance footage captured on facility grounds.
• Website data: IP address, browser type, device information, and pages viewed, collected via cookies and similar technologies.

3. How We Use Information

We use information to:

• Process reservations, leases, and recurring rent payments.
• Verify tenant identity and prevent unauthorized unit access.
• Operate gate access, surveillance, and on-site security systems.
• Send service notices such as billing reminders, gate code updates, and lien notices required by law.
• Improve our website, facilities, and customer experience.

4. Surveillance & Facility Security

For the protection of tenants and property, LockWell facilities use video surveillance and electronic access control. Footage and access logs are retained for a limited period and may be shared with law enforcement in response to a valid request, court order, or active investigation.

5. Sharing of Information

We do not sell tenant information. We share information only with service providers who help us operate our business (payment processors, property management software, gate access systems), with law enforcement when legally required, or in connection with a sale or transfer of the business.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, subject to recordkeeping obligations under applicable self-storage and tax laws. To make a request, contact us at the address below.

7. Data Retention

We retain tenant records for as long as required by state self-storage statutes and applicable tax and accounting rules. Surveillance footage is retained on a rolling basis and overwritten in the ordinary course.

8. Contact

Questions about this Privacy Policy can be sent to hello@lockwellstorage.com.